Last Updated: 10/25/2023

At Divine Design Ltd. (“we,” “our,” or “us”), we are committed to providing the finest quality products and exceptional customer service. We understand that, on rare occasions, you may need to return or refund a purchase. This Refund Policy outlines our policies and procedures regarding returns and refunds.

1. Returns and Exchanges

a. Eligibility

  • We accept returns and exchanges within 14 days of the purchase date.
  • To be eligible for a return or exchange, the product must be unopened, unused, and in its original packaging.
  • If there was an issue with your shipping or package.

b. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Support Team at or 702-399-9258 to inform us of your request.
  2. Provide the following information:
    • Order number
    • Reason for return or exchange
    • Product name and quantity

c. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product). In such cases, we will provide you with a prepaid return label.

2. Refunds

a. Eligibility

  • Refunds are issued for the purchase price of the returned product, excluding any shipping and handling fees.
  • We will process the refund once we receive and inspect the returned product.

b. Refund Process

Upon receiving your returned product, we will:

  1. Inspect the product to ensure it meets our return policy criteria.
  2. If the product is eligible for a refund, we will initiate the refund to your original payment method.
  3. Refunds may take 14 business days to appear in your account, depending on your payment provider.

3. Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Downloadable digital products
  • Perishable goods, including certain tea blends or products with a limited shelf life

4. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact our Customer Support Team at or 702-399-9258. We appreciate your business and it is our priority to ensure that you are satisfied with your purchase.


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